HOW TO WHITELIST OUR EMAIL SERVICES

Unsolicited, unwanted advertising email, commonly known as “spam,” has become a big problem. It’s reached such proportions that most email services and Internet Service Providers (ISPs) have put some sort of blocking or filtering system in place or begun relying on self-proclaimed blacklists to tell the good guys from the bad.

We applaud their intention to protect you from spam, but everyone agrees that the current systems for stopping spam are far from a perfect solution. They too often block email that you’ve requested, but that fits somebody else’s idea of what spam looks like. The more responsible anti-spam companies and activists are working hard to cut down on these “false positives,” but in the mean time, you might unexpectedly find you’re not getting the emails you subscribed to…

As it happens, there’s something you can do to keep the emails you value from falling into the false-positive trap. You can fight the blacklists with a “white list.” Whitelist every new subscription right at the start, before your delivery is interrupted.

One thing you can do no matter what email system you’re using is add the address in the “From” line of the desired e-letter to your address book. This address is taylor@ketomotive.com.

Of course, every email system is different. Below are instructions for some of the more popular ones. If yours isn’t here, please contact your ISP’s customer service department for their instructions. If you’re using some sort of spam filtering or blocking software yourself (in addition to what your ISP provides), we’ve also listed instructions on how to exempt your valued emails from some of the more popular of those programs.

To find instructions for your email provider or software, please review this page.

Gmail

If you’re using Google’s Gmail for email, you can ensure ketomotive.com emails are delivered where they are supposed to go by following one of these easy steps.

The first, and perhaps simplest, way:

• If you use Gmail’s inbox tabs, be sure all ketomotive.com mailings appear under your “Primary” tab.
• If a mailing ends up under another tab, simply click on the mailing and drag it to the “Primary” tab or right click on the message and choose “Move to tab.” When asked to do this for future mailings, click yes.

The second way:

Open the latest issue of the email you want to whitelist.

• To the right of the message’s timestamp, you’ll see a tab with an arrow that points down. Click it.
• Then click Add ketomotive.com to the contacts list.

Alternatively, you can just send an email to taylor@ketomotive.com and that will add the address to your Contacts list automatically. Even if the email you send doesn’t get through (for whatever reason), the act of sending it does the job of putting the address into your Contacts list – and that’s what counts.

If one of your ketomotive.com emails has been filtered into the Spam folder, you can prevent that ever happening again:

• Click on the Spam link to open your Spam folder.
• Click on the wrongly filtered email to open it.
• Click the Not Spam button at the top of the email (right next to “Delete Forever”).

Thank you for whitelisting us.

AOL

For AOL version 9.0: You can ensure valued email is delivered to your Inbox by adding the sending address to your “People I Know” list.

• Open the latest issue of the desired ketomotive.com email.
• Click the Add Address button (over on the right) to add that sender to your “People I Know” list.

Alternatively, you can simply send an email to taylor@ketomotive.com

Even if the email you send doesn’t get through (for whatever reason), the act of sending it does the job of putting the address into your “People I Know” list – and that’s what counts.

If you’re using an earlier version of AOL, you’ll need to set your Mail Controls instead.

Here’s how:

• Go to Keyword Mail Controls.
  Select the screen name the ketomotive.com email is coming to.
• Click Customize Mail Controls for This Screen Name.

For AOL version 8.0: Select Allow email from all AOL members, email addresses and domains.

• Click Next until the Save button shows up at the bottom.
• Click Save.

For AOL version 7.0: In the section for “exclusion and inclusion parameters,” include the domain of the “From” address (ketomotive.com).

Thank you for whitelisting us.

Yahoo!

To ensure ketomotive.com email is delivered to your Yahoo! Inbox (not the Bulk Mail folder), you can instruct Yahoo! to filter it to your Inbox.

Here’s how:

• Open your Yahoo! mailbox.
• Click Mail Options.
• Click Filters.
• Next, click Add Filter.
• In the top row, labeled From header:, make sure contains is selected in the pull-down menu.
• Click in the text box next to that pull-down menu, then enter the address: taylor@ketomotive.com
• At the bottom, where it says Move the message to, select Inbox from the pull-down menu.
• Click the Add Filter button again.

Thank you for whitelisting us.

Hotmail

If you’re using Hotmail, you can ensure ketomotive.com email is delivered to your Inbox by adding the “From” address to your Safe List.

Here’s how:

• Log on and click the Mail tab to get into your mailbox.
• Click Options. (It’s over at the top right, next to Help.)
• Click Junk Email Protection.
• Select Safe List.
• In the space provided, enter the address: taylor@ketomotive.com
• Click Add.
• When you see the address you entered in the Safe List box, click OK.

Alternatively, you can add the “From” address to your Contacts list:

Open the most recent email from the sender you want to whitelist.

Click the Save Address button. (It’s over to the right in the line of options just above the email.)

Click OK.

Thank you for whitelisting us.

Outlook 2003

If you’re using Outlook 2003 for your email, you can make sure ketomotive.com email is delivered to your Inbox by letting Outlook know you consider it safe. There are a few ways you can do this:

• Open any email from The ketomotive.com, then add the sender (taylor@ketomotive.com) or the sender’s domain (ketomotive.com) to your Safe List.

Or…

• Add the address taylor@ketomotive.com to Personal Contacts in your Outlook Address Book.

Or…

• Open any email from The ketomotive.com, then select Mark as Not Junk.

Thank you for whitelisting us.

Earthlink

If you’re using Earthlink, you can make sure ketomotive.com emails are delivered to your Inbox by adding the sending address to your Address Book.

Here’s how:

• Click on Address Book. (It’s over on the left, below your Folders.)
• When your Address Book opens, click the Add button.
• On the Add Contact screen, find the Internet Information box.
• Enter the address taylor@ketomotive.com into the top Email box.
• Click Save.

Thank you for whitelisting us.

MSN

If you’re using MSN version 9 for your email, you can make sure ketomotive.com emails are delivered to your Inbox by adding the sending address to your Safe List.

Here’s how:

• Click on Settings: Email | Junk Email. (It’s at the bottom left of the screen, just above Calendar.)
• On the Email Settings screen, click Junk Email Guard.
• Select Safe List.
  In the space provided under “Add people to the safe list,” enter the address: taylor@ketomotive.com
• Click Add.

For older versions of MSN, you add our sending address to your Safe List like this:

• Click on Email Settings. (It’s at the bottom left of the screen, just above Calendar.)
• On the Email Settings screen, click Junk Mail.
• Select Safe List.
• Click Add an item to this list.
• When the Add to Safe List box appears, enter the address: taylor@ketomotive.com
• Click Add.

Thank you for whitelisting us.

Verizon

If you’re using Verizon for email, you can ensure ketomotive.com emails are delivered to your Inbox by adding the “From” address to your Safe List.

Here’s how:

• Go to your Verizon Inbox.
• Click Options.
• Select the Block Senders tab (near the top of the screen).
• On the Block Senders screen, you’ll see both a “Block Sender List” and a “Safe List.” In the space where it says, “Enter email address or sub domain to always accept even if the domain is blocked,” enter the address: taylor@ketomotive.com

Thank you for whitelisting us.